Is AirHelp the Best Flight Compensation Service? Our Review

As an avid traveler, you’ve likely experienced the frustration of a delayed or canceled flight. While airlines are required by law to compensate passengers in many cases, actually obtaining that compensation is often an uphill battle. AirHelp aims to simplify the process and do the heavy lifting for you, helping passengers claim up to $700 per person for eligible flight disruptions. But does AirHelp really deliver on its promise to get you the compensation you deserve in a hassle-free manner? We reviewed the service to find out if it’s worth paying AirHelp’s 25% cut of your payout. Read on to see if AirHelp should be your go-to resource the next time the airline leaves you stranded.

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What Is AirHelp and How Does It Work?

AirHelp is a flight compensation service that helps airline passengers claim compensation when their flights are delayed or canceled. To use AirHelp, you first need to provide details about your disrupted flight like the airline, flight number, departure and arrival airports, and length of delay.

AirHelp then reviews your flight information against aviation regulations to determine if you are eligible for compensation. If you have a valid claim, AirHelp will handle the entire compensation process for you and take a 25% commission of the amount awarded.

How Does AirHelp Determine Flight Compensation Eligibility?

According to EU 261 regulations, passengers on flights departing from or arriving in the EU are entitled to compensation of up to $700 per person for flight disruptions that are within the airline’s control. This includes delays of 3 hours or more for short-haul flights, 4 hours or more for medium-haul flights, and 7 hours or more for long-haul flights. Cancelations and denied boardings also qualify for compensation.

AirHelp considers factors like the length of your flight delay or cancelation, the distance of your flight route, and the reason for the disruption to determine if you are owed compensation. If your flight was delayed or canceled due to an “extraordinary circumstance” like extreme weather, you likely won’t receive compensation. However, most delays and cancelations are actually within the airline’s control.

The AirHelp Compensation Claim Process

If AirHelp believes you have a valid claim, they will compile the necessary evidence and file a claim on your behalf with the airline. This involves providing documents like your flight details, booking confirmation, and in some cases a statement from you regarding how the disruption impacted you. AirHelp handles all communication with the airline to negotiate your compensation.

Most claims are resolved within 3 to 6 months. If the airline denies your claim or does not respond, AirHelp may take further action or recommend you escalate your case to the national enforcement body in your country. AirHelp has a high success rate for obtaining flight compensation on behalf of travelers.

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The Types of Compensation AirHelp Can Claim for You

AirHelp can claim compensation for you in several situations where your flight experience did not go as planned.

Delayed or Canceled Flights

If your flight was delayed for more than three hours or canceled less than 14 days before departure, you are entitled to compensation of up to $700 per person for the inconvenience. AirHelp will request information about your flight details and departure/arrival times to verify your eligibility and file a claim on your behalf.

Denied Boarding

Being denied boarding, also known as “bumping”, entitles you to compensation if you were involuntarily denied boarding on an overbooked flight. The compensation amount depends on the length of delay upon arrival at your final destination. AirHelp will require documentation showing you were denied boarding against your will to claim the compensation you deserve.

Baggage Issues

If your checked baggage was lost, damaged or delayed for more than 12 hours on arrival at your destination, you are entitled to compensation. The amount depends on the nature and duration of the baggage problem. AirHelp will need details about your baggage claim tickets, receipts for essential items purchased, and any reports filed with the airline regarding the baggage issue.

Additional Expenses

Under certain circumstances, such as extended flight delays, cancelations or denied boarding, you may be entitled to reimbursement for reasonable expenses incurred as a result of the issue. This includes costs for meals, hotel accommodation, transfer or parking. AirHelp will request receipts and documentation showing your additional expenses were necessary and reasonable.

Using a service like AirHelp ensures you receive the compensation and reimbursement you’re entitled to under air passenger rights regulations. With a success fee of only 25-30% of the amount claimed, you have little to lose and potentially hundreds of dollars to gain.

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How Much Money Can You Claim With AirHelp?

AirHelp allows you to claim compensation for delayed, canceled or overbooked flights. The amount you can claim depends on the details of your flight and the circumstances of your delay or cancelation. Claims can range from $250 up to $700 per passenger for short-haul flights within Europe. Long-haul intercontinental flights can yield higher compensation, up to $700 for flights less than 9,000 km (5,592 miles) and up to $1,400 for longer flights.

To determine your eligibility for compensation, AirHelp will need information about your flight details including:

Flight number and date
Departure and arrival airports
Scheduled departure and arrival times
Actual departure and arrival times

AirHelp can then assess whether your flight qualifies for compensation under EU Regulation 261/2004 or the Montreal Convention. The amount of compensation depends on the length of your delay and the length of your flight:

•For short-haul flights less than 1,500 km (932 miles), you can claim up to $700 for delays over 3 hours.

•For medium-haul flights within the EU of 1,500 to 3,500 km (932 to 2,175 miles), you can claim up to $700 for delays over 3 hours.

•For long-haul flights of over 3,500 km outside the EU, you can claim up to $1,400 for delays over 4 hours.

The compensation amounts are standard and non-negotiable. However, AirHelp will deduct 25% of your claim amount as their service fee for handling the claim process on your behalf. The remaining 75% of the compensation will be transferred directly to you if your claim is successful.

AirHelp has a high success rate for claims, with an average of over $700 in compensation per passenger. But there are no guarantees, and some claims may be rejected if the airline can prove the delay was caused by extraordinary circumstances outside of their control. Overall though, AirHelp is considered the most reputable flight compensation service, with over 13 million passengers using the service to claim more than $700 million in total compensation.

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AirHelp’s Success Rate and Fees

AirHelp’s success rate and fees are two of the most important factors to consider when determining if they are the best flight compensation service for you.

AirHelp has a very high success rate in obtaining compensation for valid claims. They are able to achieve a 98% success rate for claims that are eligible under EU 261 regulations. This is due to their extensive experience in dealing with airlines and relevant laws. They are adept at compiling the necessary evidence and documentation to make a compelling case to the airlines.

AirHelp only charges fees if your claim is successful. They operate on a “no win, no fee” basis. If they are unable to obtain compensation for your flight disruption, you pay nothing for their services. However, if your claim is successful, they will charge a service fee that is deducted from the total compensation amount awarded. Their standard fee is 25% of the total compensation. While this may seem steep, the amount you receive after fees is often higher than what you could obtain on your own.

Some critics argue that AirHelp’s fees are excessive for submitting a few web forms. However, AirHelp’s expertise and legal knowledge provide significant value. The time and frustration you save by using their services is worth the fees alone for most people. When you consider the higher compensation amounts they are able to obtain, especially for complex cases, their fees seem very reasonable.

In summary, AirHelp is able to achieve an extremely high success rate for valid flight compensation claims thanks to their extensive experience. They operate on a contingency basis so you only pay if you receive compensation. While their fees may seem high relative to the amount of work, the value they provide through higher compensation and time savings makes their pricing reasonable for the majority of travelers. If receiving the maximum compensation for your delayed or canceled flight is important, AirHelp’s expertise and success rate is well worth the fees.

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The AirHelp Claim Process Step-by-Step

To file a claim with AirHelp, follow these steps:

Check if your flight qualifies for compensation. AirHelp will review your flight info to determine if it’s eligible under EC Regulation 261/2004 or other regulations. Flights must have departed from an EU airport, been delayed by over 3 hours, canceled without notice, or overbooked.
Provide details about your flight. You will need to enter information such as the airline, flight number, departure and arrival airports, scheduled departure time, and actual departure time. AirHelp will use these details to verify if your flight qualifies for compensation.
Specify the reason for your flight disruption. Indicate if your flight was delayed, canceled, or overbooked. You will also need to provide the cause of the disruption if known, e.g. crew strike, mechanical issue, weather conditions.
Enter passenger details. Provide the names of all passengers on the booking and their contact information. Each passenger over age 2 is entitled to claim compensation.
Calculate your compensation amount. AirHelp will determine the amount you are owed based on the circumstances of your flight disruption. Compensation amounts range from €250 to €600 per passenger for short-haul flights and €400 to €900 for long-haul flights.
Provide additional documentation. You may need to upload documents such as boarding passes, receipts for expenses incurred due to the flight issues, screenshots of flight status updates, etc. These help verify your claim.
Submit your claim. Review the details of your claim and submit all required information to AirHelp. They will then contact the airline on your behalf to request your compensation. This typically takes 6-8 weeks but can take up to 6 months in some cases.
Receive your payment. If your claim is approved, AirHelp will deduct 25% of the total compensation amount as their fee and transfer the remaining 75% to you via bank transfer, PayPal, or check. You pay no upfront or hidden fees.

By systematically following each step, you can file a valid compensation claim for eligible flight disruptions through AirHelp. The process may take several months but could result in hundreds of euros per passenger in compensation for your troubles.

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AirHelp vs. Other Flight Compensation Services

When choosing a flight compensation service, you have several options to consider beyond AirHelp. Two of the major competitors are Flightright and ClaimCompass. How do these three services compare?

Services Offered

All three companies offer free flight compensation checks, claim filing on your behalf, and assistance throughout the claim process. They make money by taking a percentage of your awarded compensation. The services they provide are quite similar, so your choice may come down to small differences in fees or user experience.

Fees Charged

AirHelp and Flightright both charge 27% of your compensation as a service fee. ClaimCompass charges slightly less at 25%. The fees are deducted from your award before you receive payment. While a few percentage points difference in fees may not seem like much, it can add up significantly for large compensation amounts. Compare the potential fees for your flight to determine the most cost-effective option.

Claim Success Rates

According to company reports, AirHelp has a 98% claim success rate, Flightright has a 97% success rate, and ClaimCompass has a 96% success rate. However, these are self-reported numbers, so take them with a grain of salt. Check independent reviews and analyzes to get a more unbiased view of the likelihood of success for claims filed through each service.

Ease of Use

In reviews, AirHelp and Flightright both receive high marks for simple, user-friendly websites and apps that make it easy to submit a claim and track its progress. ClaimCompass gets slightly lower reviews for a less polished user experience. Consider how much hand-holding you need through the claim process to determine if a more seamless experience is worth a potentially higher fee.

In summary, while AirHelp, Flightright, and ClaimCompass all provide comparable flight compensation services, weigh the factors that matter most to you—lower fees, higher success rates, or easier claims handling—to find the best fit for your needs. With some research, you can determine the right service to entrust with getting you the compensation you deserve from disrupted or delayed flights.

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AirHelp Customer Reviews and Ratings

AirHelp is one of the leading flight compensation services, helping passengers claim compensation from airlines when flights are delayed or canceled. However, with so many companies offering similar services, how do AirHelp’s customer reviews and ratings compare?

\n\n###Reviews on Trustpilot

On Trustpilot, an independent review platform, AirHelp has over 2,600 reviews and a rating of “Excellent” with 4.7 out of 5 stars. The vast majority of reviews mention the professional, helpful service, the simple claim process, and the successful compensation claims.

For example:

“AirHelp made the entire compensation claim process extremely easy to follow. They handled all communication with the airline on my behalf and I received my compensation payment promptly.”
“I have used Airhelp twice now to claim compensation from airlines for delayed/canceled flights and on both occasions they have been extremely professional, efficient and successful.”
“AirHelp provided an excellent service in handling my claim for compensation from an airline for a delayed flight…They handled the whole process and secured a good outcome.”

Some negative reviews mention frustration with the time the claim process takes or believing the compensation amount should have been higher. However, AirHelp has responded to many reviews, taking responsibility when needed and providing additional context around EU regulations that determine compensation amounts.

\n\n###Ratings on Other Review Sites

On other major review platforms like Sitejabber, Reviews.io, and Consumer Affairs, AirHelp continues to receive overwhelmingly positive reviews and ratings of 4 to 5 stars. The consistent praise across all platforms indicates that the majority of customers have a very good experience using AirHelp’s flight compensation services.

While no company receives 100% perfect reviews, AirHelp’s dedication to professional, customer-friendly service and achieving successful claims resolution has clearly resonated with the vast majority of their customers. For those seeking compensation from airlines for delayed or canceled flights, AirHelp appears to be a service that delivers on the promises of ease, efficiency and results. Overall, customer reviews and ratings strongly indicate AirHelp is a leading, reputable company in the flight compensation industry.

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The Pros and Cons of Using AirHelp

AirHelp is one of the leading flight compensation companies, helping passengers claim money from airlines when flights are delayed or canceled. While the service seems very appealing, there are some pros and cons to consider before using AirHelp.

Pros

One of the biggest benefits of using AirHelp is that the claims process is very easy and hands-free for customers. AirHelp handles all the paperwork and communications with the airlines on your behalf. All you have to do is provide details about your flight delay or cancelation, and AirHelp does the rest. They have a high success rate of winning compensation from airlines, so you have a good chance of receiving money owed to you.

AirHelp charges a 25% commission on the compensation received. So, if they win you $600, you keep $450 and AirHelp gets $150. While the fee may seem high, AirHelp only gets paid if you get paid. If they are unsuccessful with your claim, you owe them nothing. For many, the convenience and ease of the process is worth the commission cost.

Cons

Some potential downsides to consider include lack of control and uncertainty. Since AirHelp handles the entire claims process, you have to trust them to represent you properly and communicate as needed. There is also no guarantee of success or how long the process may take. Claims can take anywhere from a few weeks to over a year to resolve.

While AirHelp has a high success rate, there is still a chance your claim may be rejected by the airline. If that happens, you are left without any compensation for your inconvenience and delay. AirHelp does re-submit a portion of rejected claims, but there is no assurance they will prevail on a second attempt.

Overall, AirHelp provides an easy solution for seeking flight compensation, but passengers have to weigh the pros and cons for themselves based on their priorities and personal situation. For many travelers, the convenience and ease of using a service like AirHelp to do the work for you is appealing despite some uncertainties. But others may prefer to handle claims directly with the airlines to gain more control, save on fees, and attempt to negotiate a higher settlement.

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AirHelp FAQs: Everything You Need to Know

AirHelp offers a flight compensation service for passengers affected by flight issues like delays, cancelations, and overbooking. If you’ve experienced one of these issues in the last three years, AirHelp may be able to help you claim compensation of up to $700 per person under EU regulation EC 261.

\n\n### What flights are eligible for compensation?

AirHelp can assist with compensation claims for flights departing from or arriving into the EU, as well as flights operated by EU airlines. This includes flights that were delayed, canceled, or overbooked. In order to be eligible, the disruption must have been within the airline’s control. Events like weather, air traffic control issues, and political unrest are not eligible.

\n\n### What information will I need to provide?

To start a claim with AirHelp, you will need to provide some details about your flight and any expenses incurred due to the disruption. This includes information like:

•Your flight number and travel dates

•The reason for and length of the delay or cancelation

•Any additional costs such as meals, hotels, or transportation

•Baggage delay or damage (if applicable)

•Receipts or other evidence of expenses

•Passenger names and contact information

The more details you can provide about your experience, the stronger your claim will be. AirHelp will handle the entire claim process on your behalf for a 25% cut of the compensation amount.

\n\n### How long does the claim process take?

The claim process can take anywhere from just a few weeks up to several months to complete depending on the complexity of the case and responsiveness of the airline. According to AirHelp, the average claim takes around 3 months. AirHelp aims to handle the entire process on the passenger’s behalf to make it as seamless as possible. They have a high success rate for compensation claims, so utilizing their service can be well worth the time and fees.

\n\n### Are there any fees if my claim is denied?

No, AirHelp operates on a “no win, no fee” basis. If they are unable to secure compensation for your flight disruption, you will not owe any fees. They only collect 25% of the total amount awarded to you by the airline. If no compensation is awarded, you pay nothing. This makes using their flight compensation service risk-free.

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Conclusion

As you’ve read in this review, AirHelp makes the complicated process of claiming flight compensation simple and straightforward. With a proven track record of success securing compensation for delayed and canceled flights, AirHelp is a reputable service that delivers on its promises. While their fees may seem high, the time and hassle they save you is well worth the cost. For most travelers, using a service like AirHelp to claim the compensation you’re owed is a no-brainer. Why deal with paperwork and phone calls when the professionals at AirHelp can handle it all for you? If you want the best chance of success without the added stress, AirHelp is your solution. Put your claim in their capable hands and let the experts fight the airlines on your behalf. You deserve your compensation – let AirHelp get it for you.